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About Marshfield Consulting

Led by a former SpringCM/Docusign executive, our US-based team has over 75 years of combined Docusign CLM experience.

Our Story

With a growing market of customers looking to get their arms around their contract processes, Marshfield Consulting launched as a specialized consulting business dedicated to Docusign CLM. We can achieve amazing business outcomes with the right mix of people working with the best technologies, and we are here to help you achieve your goals.

Our Approach

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People

We Are There For Our Clients
We've built our business on relationships. Clients value our customer-centric approach, and we take pride in our responsiveness.

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Processes

We Know What the System Can Do
Our scoping expertise is unmatched, and our configuration accelerators allow us to provide a solution that works the first time.

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Technology

We Achieve Successful Outcomes
With a single focus on Docusign CLM and over 100 successful implementations, we understand what the system can do for your business.

About Us

Founding Marshfield Consulting

– Scott Brooks, Founder & CEO

In the summer of 2018, I found myself unemployed and dreaming of what would become Marshfield Consulting. As I began to sketch out plans for the business, I reviewed start-up playbooks, talked to other founders, and I even attended a bootcamp.  Researching how to start and run a company through those methods helped me identify a number of known areas to address. For example, I knew I needed to be prepared to handle complex HR issues, so I acquired an HRIS platform. I anticipated the demands of finance, billing, and payments, and invested in the necessary technology and human resources. I was ready to implement best practices in Sales, so I set up a CRM and equipped it with top-notch tools to manage our pipeline and customer contacts. I prepared for these and other known challenges, confident in my ability to navigate them.

What I wasn’t prepared for, however, was the sheer volume of Contract Management required to operate and grow the business. It almost seems ironic now, given what we do, that I was caught off guard by this. As a founder, you find yourself naturally filling in the gaps. I found myself personally involved in activities around signing, creating, reviewing, and approving all contracts including Sales, Vendor, Employment, Partnership, and every other odd and end from Catering to Equipment. With what turned out to be an active and steady heartbeat of CLM activities, along with everything else on my plate as a founder, having defined a CLM strategy and implemented a dedicated toolkit to manage our process has been crucial.  

It’s been an evolution, but today we generate contracts using well groomed data from our CRM with the click of a few buttons, we route contracts amongst ourselves for review through an auditable workflow, we have implemented approval rules for signing using a configurable set of variables, we share agreements with our clients for redlining or signature depending on the situation using our CLM tool to orchestrate those activities, we maintain a repository of contracts that notifies us proactively of expirations and renewals, and we have single location to look to see where all the in-flight contracts are in the process and which may require a nudge. Without these tools and processes we’ve implemented for ourselves around CLM, the burden would be significantly heavier today and it is clear that Contract Management has been and remains a core element of our business – much like HR, Sales, or Finance.  

Our journey and success with CLM is not unique and in just a few short years, Marshfield Consulting has assisted over 100 clients with their CLM challenges, spanning industries such as Health and Life Sciences, Technology, Financial Services, Education, Nonprofit, Real Estate, Telecommunications, and Government sectors. We’ve seen CLM successfully deployed across various company sizes and verticals, including our own and feel strongly that CLM should be recognized as a critical business function with a dedicated toolkit.  We should give our Contracts Users across Legal, Sales, Procurement, and HR powerful CLM tools just like we give our accountants ERP/Accounting tools and we give our sales teams CRM tools. We should do this, but often CLM remains overlooked and underserved within the enterprise.

At Marshfield Consulting, we aim to change that. With our decades of experience and after thousands of conversations across hundreds of clients and projects, we’ve identified 10 CLM Pillars we see included as part of every CLM process where mastery is essential for any organization looking to optimize their contract management. These 10 pillars represent a way of thinking about your CLM process, a way to decompose the end-to-end process into smaller, addressable areas and they represent not just a current state of how you to do things, but also a future state where best practices have been applied and CLM processes are running optimally. Most importantly, the 10 pillars of the Marshfield Method represent a way to frame the conversation and a way to bring CLM out of the shadows and into the forefront of strategic business operations.

About Us

Our Team

Our US-based team knows how customers use and want to use Docusign CLM for their Contracts and Document Management solutions. Our small team has over 50 years of combined Docusign CLM experience. With a Docusign CLM history that includes involvement with guiding feature requirements and prioritizing the DocuSign CLM roadmap based on the voice of the customer, our depth of knowledge is unmatched.

About Us

Our Focus

Our only focus is Contract Lifecycle Management and Docusign CLM. We don’t have multiple practices that span Quote-to-Cash or Billing or a myriad of other solution categories in an attempt to be many things to many different customers. Instead, we go deep on CLM and leverage our unique perspective gained by working with hundreds of customers.