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Case Studies


How GoCardless Accelerated Approvals and Overhauled Contract Management with Marshfield Consulting’s DocuSign CLM Solution


A global network that collects recurring payments for leading businesses tapped Marshfield Consulting to create a complex international contract management solution using DocuSign CLM (SpringCM) technology.

The Challenge

As GoCardless created a new pricing model to support rapid growth, merchants around the world needed new contracts. Without a fully automated contract management process that could accommodate vast revenue and regional complexities, GoCardless wouldn’t meet its launch date.

Marshfield’s Solution

After previous contract project success, Nakul Patel, Legal Operations Analyst at GoCardless, was confident in Marshfield’s ability to deal with the intricacies of the new pricing model and its contract requirements.

To simplify contract creation and approval, Marshfield created a contract workflow built in DocuSign CLM that incorporates over 1,000 possible pricing combinations and tracks 150 contract attributes.

Sales reps across the U.S., Europe, and Australia can easily generate new contracts and choose pricing options and language that reflect the needs of their regions and common requests from merchants. A customized e-signature integration allows sign off and alerts for multiple parties to drastically reduce manual routing and exceptions.

Real-time reporting of contract attributes such as contract date, location, and price are available directly within DocuSign CLM.

Marshfield delivered the complete solution on time and on budget, meeting the launch date without sacrificing any project requirements.

Benefits & Results

Since the new contract management process was implemented, GoCardless has significantly reduced time spent customizing contracts. Sales managers and Finance teams can be confident that pricing terms are correct and approved language is in place.

The new process shaves an average of 1.5 hours off each contract compared to the previous process, and the comprehensive workflow facilitates approval from stakeholders across the world. As approvers can now verify document attributes rather than reading the entire contract, approval times have been reduced by 24-48 hours.

Robust reporting allows insight into key performance indicators such as what’s being sold or which packages are popular in particular jurisdictions . Armed with reliable business intelligence, GoCardless can adjust plans and tactics accordingly.

With tailored training from Marshfield, the Legal team can add attributes and make small amendments independently. GoCardless is poised for long-term contract management success with a process—and a DocuSign CLM partner­— that will allow them to remain competitive and nimble.

“Marshfield’s work has meant the difference between getting a contract to a merchant this week rather than next.”

“Everything Marshfield has done for us works first time. And their knowledge of DocuSign CLM and Salesforce enables them to find the best solution quicker than anyone else in our experience.”

Nakul Patel
Legal Operations Analyst, GoCardless


1.5 hours

saved per contract


of contracts have achieved expedited approval


contract variations integrated into 1 contract process
About GoCardless

GoCardless is a global leader in recurring payments. Its global payments network and technology platform takes the pain out of getting paid for more than 50,000 businesses worldwide, from multinational corporations to SMBs. Each year GoCardless processes US$15bn of payments across more than 30 countries. It has five offices around the world in the UK, France, Australia, Germany and the United States. For further information, please visit and follow us on Twitter @GoCardless.

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